Cloud Engines updates Pogoplug media sharing device

On Friday, Cloud Engines introduced the second generation of its Pogoplug multimedia sharing device. The new version adds several new features. The Pogoplug is designed to plug into your home or small office network and let you access and share content of USB hard drives over the Internet using a standard Web browser.

First off, it now has four USB 2.0 ports instead of one so you can connect multiple USB hard drives or flash drives without the need for a USB hub. It works with H.264 video, as well as common photo types, but doesn't support DRM media. Along with that, there's now support for global search across multiple drives. (It still connects to your router using gigabit Ethernet.) Also new are improved transcoding and wider support for streaming movies on the Web or to an iPhone app; the ability to automatically sync photos, music, videos, and other content from apps such as iTunes and iPhoto; tighter integration with Facebook, Twitter, and MySpace; automatic organization of your music, photos, and videos; and an address book that remembers the e-mail addresses with which you've shared content for future sharing. (Many of the enhancements will be available to current Pogoplug owners as well.) Pogoplug supports OS X 10.4 and higher as well as Windows XP and Vista, and Linux; Safari, Firefox 3, IE 7, IE 8, and Chrome Web browsers; and hard drives formatted as NTFS, FAT32, Max OS Extended Journaled and non-Journaled (HFS+), and EXT-2/EXT-3. Although there are no specific bandwidth requirements listed, the company says that a typical DSL connection (with 512 Kbps upload speed) works fine. Cloud Engines expects to ship the new Pogoplug before the end of the year for $129, and is currently taking pre-orders.

The Smithsonian's quest for IT's Ruby Slippers

Among the artifacts in the National Museum of American History's vast collection is an egg that served as a prop in the 1979 movie, Alien . What makes the egg more important than the iPhone, which has yet to be selected by the caretakers of the national museum? Kidwell and Foti try to stay outside of technology's relentless marketing bubble in their work to determine what is really important in the flow of history. The responsibility for answering such questions lies with Peggy Kidwell, the museum's curator of mathematics, and Petrina Foti, the manager of its computer collection.

For example, the curators have to be convinced that a technology like the iPhone has enough cultural significance to have landmark status. "We like to have a little perspective," said Kidwell. Kidwell said the selection process keys on the story behind an object. On the other hand, the Radio Shack TRS-80 , also known as the "Trash-80," which was unveiled in 1977, sits in the collection, as does an Apple 1 from 1976, a telegraph from 1844, a 30-ton, World War II era Electronic Numerical Integrator and Computer (ENIAC) computer, and a mouse or two. It's why Evel Knievel's 1977 Harley-Davidson XR-750 is in the collection rather than another Harley. Today, nearly all of the American History Museum's prized technology collection remains in storage, where it was placed when the facility was closed in 2006 for a massive renovation. The item has to have near universal cultural significance, like the href="http://blogs.smithsonianmag.com/aroundthemall/2008/11/theres-no-place-like-home-the-ruby-slippers-return-to-the-museum-of-american-history/">Ruby Slippers from the 1939 film, The Wizard of Oz, she added.

Before the renovation, the 900 artifacts in the IT collection were displayed in its own 14,000 square-foot space. The next IT display will be part of an exhibit that aims to show how technology has fit into American commercial development. The museum reopened a year ago without a standalone IT collection. The museum is trying to raise $1 million to help fund the exhibit, and hopes that work on the program is completed in time for the museum's 50th anniversary in 2014. Since the renovation, only a few glass displays showing technology have been set up, including one showing the mobilization of math and science that came after the the former Soviet Union launched the Sputnik satellite in 1957. The display includes a Digi-Comp toy computer from 1965, the year the Smithsonian completed its first computer display. The museum next summer may launch a new exhibit that focuses on COBOL and includes a binder with typed and handwritten notes from a meeting held in November 1959 to work on a new programming language.

The Digi-Comp "was about as close as many Americans ever got to a computer in 1965," said Kidwell. The new language turned out to be COBOL , created because the Pentagon, in particular, wanted something that could run on any system. Today, Kidwell is on the hunt for new COBOL artifacts, especially a branded coffee cup from the 1960s. The Smithsonian's collection includes coffee cups, buttons and other items that carry sayings, logos and quips about specific technologies. COBOL was released in 1960, so the exhibit would mark the language's 50th anniversary. Such artifacts create a human connection with technology, she noted.

Carter was the first former president to use a PC for this purpose. Kidwell said she's also interested in displaying the PC used by former President Jimmy Carter to write his memoirs. It's the human connection that gives technology significance to the museum's curators. The donor was interviewed to find out how the iPod was used so that someone, decades from now, will understand why it mattered. The Smithsonian, for instance, recently added an iPod to its collection after it was donated by an ordinary user. Such historical background is a "baseline requirement" for anything entering the collection, said Foti. "Anything that I've collected, I've made sure there is a history attached to it." Apple Inc.'s iPod entered the collection faster than most devices, but not until it was clear "it was influencing a large number of people," Foti said.

One exception could be the 40th anniversary in 2012 of video games Pong and Magnovox Odyssey, which could lend itself to interactive displays. Without a recorded history, an iPod is just a plastic box, especially in a museum that generally doesn't turn on devices because of risk posed by old power supplies and wiring. The Smithsonian focuses on material culture, which means software and platforms that exist in the cloud pose a special challenge to Kidwell and Foti. Smithsonian overseers talk to officials at other IT history collections, such as the Computer History Museum in San Francisco and IBM's internal collection, to determine how they preserve older technologies. The problem with preserving software is its dependency on current technology. "A CD last for 20 years and we go for 100 minimum," said Kidwell. Kidwell also noted that that the museum's goal is the preservation of IT technologies, whether in its facilities or not. "We don't try to collect everything," she said.

A high ceilinged storage room filled with cabinets and an array of small objects, devices and documents is a treasure trove of IT history. But the Smithsonian does have a lot. And virtually everything is turned off. There are no red lights or beeps, just the complete silence of a history that Smithsonian hopes to keep preserved for centuries.

Verizon turns up the hype for Friday Droid launch

Verizon Wireless will open many of its 2,000 retail stores early on Friday for first day sales of the Droid smartphone, adding to the marketing hype already begun for the Android 2.0 device from Motorola Inc. The QWERTY keyboard slider device sells for $200 after a rebate and a new two-year contract. Some stores will open at 7 a.m. and others at 8 a.m. A list of stores is available on Verizon's Web site although the site doesn't say which will open earlier and advises calling the store in advance to be sure. Also, with Droid sales, Verizon is coordinating an unusual Times Square event in New York City this month to allow nearby voice callers to control two large digital billboards there, with some of their voice search results for nearby restaurants and attractions displayed on Google Maps on those billboards.

It's fair, then, to wonder whether first-day-of-sale hoopla and other creative (and expensive) advertising are becoming what's required to do well in the competitive smartphone world. Google Inc., Motorola and the Verizon, the nation's largest wireless carrier, started the Droid campaign with an unusual TV ad that belittled missing features, such as a physical keyboard and multitasking, in its chief rival, the iPhone. Or maybe this kind of campaign is what's required by carriers and manufacturers who dare to attempt to catch up with the iconic Apple iPhone, which has been on the market for more than two years and is in its third version. "No, you don't have to conduct this kind of Droid campaign to sell a new smartphone," said Ramon Llamas, an analyst at market research firm IDC today. "Look at BlackBerry, which has had some success for its devices without all the hype. It's uncertain whether the early TV ads and other hype will generate interest and crowds on Friday, or whether the Android operating system, with its open source allure might have drawn some crowds anyway. But I'd say if you want to plant a stake in the ground, you do this kind of [Droid] campaign." In a sense, Motorola has the most at stake with the Droid launch, since it has pinned so much of its smartphone future on the Android platform and a variety of new devices in coming months. "For Motorola, this is one of the ways they get back in the game," Llamas said. Llamas said he expects some crowds for sales of the Droid on Friday. "The reaction has been very positive already," he said. "It's interesting to see how much hype they are generating.

It might help that Apple has fewer stores than Verizon, but the iPhone is also on sale at AT&T stores, which are also plentiful. When they open the doors, I would bet you'll see lines from buyers and also people who are curious and close to the end of a contract and want a demonstration." While early hours and other gimmicks might steal a little from the slick methods of Apple Inc.'s marketers, Llamas said there's nothing wrong with "taking a page out of the playbook of somebody who's been successful." Apple has attracted hundreds, and even thousands of customers to its stores for launches of its three iPhones, although successive versions have resulted in fewer numbers. Still, even AT&T hasn't attracted the first-day crowds of Apple stores, where customers have said they feel they get more personal attention. One man stood overnight at the Toledo, Ohio, store to get the original Storm, with its touchscreen display. "We're prepared for crowds for Droid," Pica said in a telephone interview. "The buzz with Droid has been bigger than the first Storm." Pica said the "Droid Does Times Square" digital billboard event in Times Square will allow a passerby to call from any phone to a toll-free number, asking through voice commands for a nearby location, such as the nearest pizza shops. Verizon spokeman Tom Pica said he couldn't predict how big Verizon's crowds will be on Friday, but noted that when the BlackBerry Storm went on sale Nov. 21, 2008, there were lines in advance of the opening.

The results of that search will be displayed on Google Maps on the large Nasdaq and Reuters signs in Times Square several times a day for most of November with advertising for the Droid included. It's kind of fun in a recession to have that kind of hype. Llamas said the marketing for smartphones, including Droid, might almost seem "strange" but could be just the kind of fun that consumers respond to in a recessionary time. "Smartphone releases aren't just releases anymore," Llamas said. "They have become full-fledged events and I'd say a pretty good thing to have. It's like getting ready for a new Star Wars movie."

Cisco unveils new generation of branch routers

Cisco this week unveiled a new generation of its Integrated Services Router, a branch office platform optimized for video and virtualized services. The ISR G2 is designed to address increasingly distributed and collaborative workforces, and is the cornerstone of a new Cisco architecture called Borderless Network. The routers had been expected. Borderless Network is a five-phase plan to deliver services and applications to anyone anywhere, regardless of device or network technology.

Some analysts say it is more than another Cisco "marketecture," though. "Application and device borders are eroding," says Rob Whiteley of Forrester Research. "This is not like SONA (Cisco's Services Oriented Network Architecture) where it was very hard to point to things to implement. Borderless Network is intended to support applications, processing cycles and services that are increasingly distributed and virtualized, such as those in cloud computing and software-as-a-service environments. SONA was more of a marketecture, more of a religion that you adopted. Some analysts say its popularity is unmatched. "The ISR line is perhaps the best-selling network product line of all time," says Zeus Kerrvala of The Yankee Group. "They've done a great job of keeping the ISR features set way ahead of any competitor, which is the reason they have north of 90% share. It was trying to convince you of value, whereas (Borderless Networks) has value." Cisco introduced the first-generation ISR in 2004 and has sold more than 7 million units since then, an installed base of $10 billion, company officials say.

There's no product set that Cisco has put more focus on and it remains the cornerstone of their enterprise penetration strategy." According to Dell'Oro Group, Cisco owned an 84% revenue share of the $709 million access router market in the second quarter of 2009. With the economy turning around and video expected to boom as a percentage of network traffic, that share may increase. Other medinet-enabled enhancements of ISR G2 include a video-ready media engine, scalable audio-conferencing, up to 1Terabyte of video storage per module, a multigigabit switching fabric for high performance, and WAN optimization and application acceleration. ISR G2 routers - the 1900, 2900 and 3900 series - include new video digital signal processors key to delivering what Cisco calls "medianet" capabilities for TelePresence, surveillance, collaboration and digital signage. But the ISR really owes its success to service enablement - Cisco says there are hundreds of services available for the first generation. The ISR G2's service-ready engine lets users dynamically deploy remote, virtualized services in branches without on-site support or network downtime. On that front, Cisco introduced a number of enhancements including a software license to turn up new services on the router rather than going through a hardware upgrade.

The ISR G2 services module includes up to 1 Terabyte of on-board storage for these virtualized services. The Cisco customer is anxious to try out the video and service activation enhancements of the new line. "The video integration…is a really big need throughout our business, especially the ability to optimize it and make it available for low bandwidth sites," says Sean Burke, vice president of network operations at the company. InVentiv Health, a provider of commercialization services to pharmaceutical and healthcare companies, has 50 of the first generation ISRs installed at 30 sites. The license key service activiation feature will allow inVentiv to buy a service software license and turn it up during routine maintenance cycles, instead of taking a router out of commission to add new hardware, Burke says. EnergyWise debuted early this year for Cisco's Catalyst LAN switches to allow users to be able to control Power over Ethernet-connected devices and track energy consumption. The routers also enable organizations to better manage their power consumption and costs through switch modules that include the company's EnergyWise software for power efficiency.

The routers support Cisco IOS Release 15, the most recent version of the company's routing software, which features enhanced security, voice support and manageability, and license-based activation for faster deployment of services. The ASR 1002-F is designed for small-scale WAN aggregation, private WAN and Internet edge applications. Cisco is also introducing a fixed-configuration version of its ASR 1000 edge router. It features four integral Gigabit Ethernet ports and 4 Gigabytes of memory. Ninety percent of the interface modules can be carried forward to the new routers, and Cisco believes the transition period to the ISR G2 line will take two years or more. The ISR G2 1900 starts at $1,595; the 2900 at $1,995; and the 3900 at $9,500. Services ready engine modules start at $1,000, and the video DSP modules start at $800. EnergyWise switching modules start at $1,295. The 3900, 2900 and 1900 will eventually succeed the first generation ISR 3800, 2800 and 1800 platforms.

The base price for the ASR1002-F is $20,000. All products are expected to be available in November.

Report: Apple pitching TV subscription service to networks

It would seem Hulu's not the only company re-evaluating its strategies for making money on television content in the digital age. That's the pitch Apple has been making to TV networks in recent weeks. According to a report at All Things Digital, Apple has been floating a $30 per month television subscription service to content owners.

The company is trying to round up support for a monthly subscription service that would deliver TV programs via its multimedia software, multiple sources tell me. The entrenched business model has networks making lucrative deals with service providers like Comcast, Time-Warner, and AT&T-deals they don't necessarily want to put in danger by making their content more widely available. Of course, content providers are notoriously resistant to change-doing a three-point turn on an African elephant is probably faster. Not to mention that the fees paid by advertisers, still a big chunk of network income, are based on viewership ratings, which could take a hit if more viewers were to move to an ad-free model. Buying television shows on an à la carte basis can be pretty expensive, depending on your consumption habits, and more to the point, purchase is not the default model for most television viewers-most people don't buy DVD box sets of every show they watch. Television show episodes have been on sale in the iTunes Store since fall 2005, when a handful of ABC-owned shows debuted, but something tells me that sales have never been as strong as Apple would have liked; Apple doesn't regularly break out iTunes Store sales by content type, but TV shows almost certainly pale next to music sales-when was the last time you heard the company brag about how many TV episodes have been downloaded?

Hence, the success of sites like Hulu and Netflix, which offer streaming on ad-based or subscription models. When Apple launched music download sales, music piracy was rampant. A deal with Apple does make some sense for the content vendors. Steve Jobs argued that iTunes was a way to compete with piracy, not try to stamp it out. Television piracy may not be as common as music piracy was, but it does exist and it's an extremely well-oiled and, more important, quiet machine.

Instead, Apple would provide a superior product that people would be willing to pay money for-and it panned out, with Apple selling more than five billion songs. Distributing television episodes doesn't seem to incur nearly as much legal attention as music or feature film piracy. Despite gains made by sites like Netflix and Hulu, there is room in this market for Apple, as I've been arguing for more than three years. Still, there are places where it's vulnerable to a superior-and legitimate-product, and that's a niche Apple can exploit. For one thing, it's got a huge base of existing customers-more than 65 million credit card-linked accounts, as All Things Digital points out. Thirdly, subscription television could be the killer app for the Apple TV, allowing some users to actually ditch their cable subscriptions and finally transforming Apple's hobby into a worthwhile commercial offering.

For another, its got a foothold in the mobile space with the iPhone and iPod touch, a realm in which neither Netflix or Hulu competes at present. Netflix has moved towards bringing its service to the living room by offering streaming via Roku's set-top boxes, some Blu-ray consoles, and game consoles like Microsoft's Xbox 360, but Hulu has taken pains to try and keep its content locked firmly to the Web. Live events such as sports and news don't really work in the current iTunes model, which would likely prevent lots of people from switching wholesale to an online distribution system. There are still hurdles, both for the business and technological angles. And then there's the question of how the model would work: would it be an all-you-can-eat service, or would the television companies insist upon metering of some kind?

If you wanted to purchase shows after watching them, what kind of prices would we be talking? What about content from premium channels like HBO and Showtime? All Things Digital says that none of the content providers is currently onboard with the subscription plan, which Apple would reportedly like to launch next year, but also speculates that Disney, with its close ties to Jobs, could be the first to sign on. But it's going to depend on the content that's available, the quality, and what advantages Apple offers over services like Netflix and Hulu. As someone who actively follows a lot of television shows-we're talking well over a dozen-a $30 flat fee would be an extremely attractive value proposition.

So I put it to you, readers: would you pay $30 a month for television? Why or why not?

CIA endorses cloud computing, but only internally

WASHINGTON - One of the U.S. government's strongest advocates of cloud computing is also one of its most secretive operations: the Central Intelligence Agency. Jill Tummler Singer, the CIA's deputy CIO, says that she sees enormous benefits to a cloud approach. But the CIA has adopted cloud computing in a big way, and the agency believes that the cloud approach makes IT environments more flexible and secure.

And while the CIA has been moving steadily to build a cloud-friendly infrastructure - it has adopted virtualization, among other things - cloud computing is still a relatively new idea among federal agencies. "Cloud computing as a term really didn't hit our vocabulary until a year ago," said Singer. For example, a cloud approach could bolster security , in part, because it entails the use of a standards-based environment that reduces complexity and allows faster deployment of patches. "By keeping the cloud inside your firewalls, you can focus your strongest intrusion-detection and -prevention sensors on your perimeter, thus gaining significant advantage over the most common attack vector, the Internet," said Singer. But now that the CIA is building an internal cloud, Singer sees numerous benefits. Moreover, everything in a cloud environment is built on common approaches. But there are limits.

That includes security, meaning there's a "consistent approach to assuring the identity, the access and the audit of individuals and systems," said Singer. The agency isn't using a Google model and "striking" data across all its servers; instead, data is kept in private enclaves protected by encryption, security and audits. And it has virtualized storage, protecting itself "against a physical intruder that might be intent on taking your server or your equipment out of the data center," said Singer. The CIA uses mostly Web-based applications and thin clients , reducing the need to administer and secure individual workstations. Speaking at Sys-Con Media's GovIT Expo conference today, Singer not only provided a rare glimpse into the IT approaches used by the agency, but also talked about one of its greatest challenges: the cultural change cloud environments bring to IT. A move to cloud environments "does engender and produce very real human fear that 'I'm going to lose my job,'" she said. Barry Lynn, the chairman and CEO of cloud computing provider 3tera Inc. in Aliso Viejo, Calif., said a typical environment may have one systems administrator for every 75 physical servers.

In practice, highly virtualized environments reduce the need for hardware administration and, consequently, for system administrators. In contrast, a cloud-based environment may have just one administrator for every 500 servers or more. Federal CIO Vivek Kundra is encouraging agencies to adopt cloud computing, and he recently opened an online apps store that enables federal agencies to buy cloud-based services from Google, Salesforce.com and other vendors. The CIA has "seen a significant amount of pushback, slow-rolling [and] big-process engineering efforts to try to build another human-intensive process on top of enterprise cloud computing," said Singer. "It will take us a good long while to break that." One thing the agency will do to address resistance will be to base contract competitions on performance, not head count, "where it's to [a service provider's] benefit to do the work with fewer bodies and make more profit for their company," said Singer. That's something the CIA will not do; its data will remain within the agency's firewalls, said Singer.

Obstacles to the adoption of cloud computing, including concerns about security and loss of data control, may slow momentum, but "I think we'll see broader adoption and higher spending after the administration makes progress in some of the pilot programs it has planned," said Peterson. Government market research firm Input has revised its forecast for federal cloud-related spending upward; it now expects the government's cloud expenditures to grow from $363 million this year to $1.2 billion by 2014. "I think this is probably a conservative estimate, considering the push from the administration," said Deniece Peterson, an analyst at Reston, Va.-based Input. Singer said the CIA's IT department was moving in the direction of cloud computing, even if it wasn't using that term, when it widely deployed virtualization technology. Abstracting the operating system and software from the hardware "is the foundation of the cloud," Singer said. "We were headed to an enterprise cloud all along."

Wal-Mart to apply green ratings to PCs, electronics

Wal-Mart will apply green ratings across electronics products in the future, which could help consumers select environmentally friendly products, the company said Thursday. This will add transparency to the quality and environmental friendliness of products, and provide customers with product information that wasn't previously offered. Products like PCs and consumer electronics that the retailer carries will contain grades about sustainability in the product information, said Kory Lundberg, a Wal-Mart spokesperson. A final decision on how the green ratings will be delivered hasn't been made, but it could be in the form of a numeric score, color code or another label type, Wal-Mart said in a fact sheet published on its Web site on Thursday.

The ratings will be applied to PCs and other consumer electronics, and the retailer is currently in the process of researching ways of tagging those products. The green tags may start going on products in five years, Lundberg said. Wal-Mart expects all of its 100,000 suppliers, including PC and consumer electronics makers, to comply with the retailer's new goal, Lundberg said. HP and Apple did not respond to requests for comment, but a Dell spokeswoman said the company is supporting Wal-Mart's efforts by providing feedback as the retailer develops the rating system. "Wal-Mart is a great partner, and they're being very collaborative with partners as they develop this rating system," said Michelle Mosmeyer, a Dell spokeswoman, in an e-mail. PC makers including Dell, Hewlett-Packard and Apple sell products through Wal-Mart. Wal-Mart aims to take a comprehensive look at the products - from the raw material until end-of-life disposal options, based on which it will rate products.

The retailer is first sending questionnaires to its suppliers worldwide to answer questions about the suppliers' commitment to the environment, manufacturing efficiency and efforts to reduce greenhouse gas emissions. It is taking a three-step approach to rate sustainability, which could ultimately lead to higher quality and cheaper products for consumers. The answers will be collectively researched by Wal-Mart in conjunction with partners, universities and nonprofit organizations, after which standards for the ratings will be set and applied. Wal-Mart gets its way as the world's largest retailer, so suppliers are likely to heed its "edict," as Kanellos called it, regarding green ratings. "If you want to make money in retail, you have to be in Wal-Mart," Kanellos said. Wal-Mart's green ratings could put pressure on PC and consumer electronics makers to ramp up environmental efforts, said Michael Kanellos, senior analyst and editor-in-chief at GreenTech Media.

Governments worldwide are also putting pressure on suppliers to make products that are sustainable, so Wal-Mart's request may provide extra impetus for suppliers to jump-start efforts to incorporate green business practices, Kanellos said. PC makers are already stepping up green efforts by offering free recycling and making PCs that draw less power. It may involve the cost of hiring consultants in the short term, but prove beneficial in the long term. Nonprofits are also putting pressure on PC makers to reduce hazardous substances in hardware. The ratings will matter more in the area of appliances, especially energy-efficient light fixtures. Green ratings may not weigh on PC or TV buyers as price and brand matter more, Kanellos said.

In homes, lighting accounts for more of an electricity bill than electronics and PCs put together, Kanellos said.

Start-up claims its DVDs last 1,000 years

If you really, really need to make sure those precious photos of yours last virtually forever - or at least longer than the average two- to five-year lifespan of consumer-grade DVDs, then start-up Cranberry LLC has the answer for you: a DVD that literally lasts a millennium. DiamonDiscs contain no dye layers, adhesive layers or reflective materials that could deteriorate. Cranberry's DiamonDisc product holds a standard 4.7GB of data, which roughly amounts to 2,000 photos, or 1,200 songs, or three hours of video, but the media is unharmed by heat as high as 176 degrees Fahrenheit, ultraviolet rays or normal material deterioration, according to the company. While only future generations may be able to prove DiamonDisc can last 1,000 years - never mind that DVD players will probably have been long forgotten by then - Cranberry claims its technology has been proved by researchers using the ECMA-379 temperature and humidity testing standards to outlast the durability of competitors that claim a 300-year shelf life.

However, instead of a silver or gold reflective surface, its disc is transparent, with no reflective layer. The Ferndale, Wash.-based company this week announced their product, which it says uses the same format as standard DVDs to store data. According to the company, unlike standard recordable DVDs, which use a 650 nanometer wavelength laser diode to etch a small pit into a disc's media surface, the DiamonDisc uses a higher-intensity laser to more deeply etch data into the "diamond-like" surface of its synthetic stone disc. The company is in talks with the U.S. government and the military, which are looking for archival media. "For the military, there's no heat, light, magnetic waves or environmental abuse that will have an impact on these discs," said Joe Beaulaurier, Cranberry's chief marketing officer. The DiamonDisc technology was invented by researchers at Brigham Young University and was first brought to market by Springville, Utah, startup Millenniata . While Millenniata performs the R&D on the product, Cranberry does the sales and marketing.

The company is also working on developing a Blu-ray version of their DVD product, Beaulaurier said. Cranberry performs the data-write for customers on the DiamonDisc they purchase. Photos, videos or other content that consumers want to store can be uploaded directly to Cranberry's Web site or mailed to the company. When compared to other consumer archive DVDs, such as Kodak Gold Preservation Write-Once DVD-R , which costs around $6, DiamonDisc carries a premium . A single DiamonDisc costs $34.95, two or more individual discs go for $29.95, and a five-pack is $149.75. Beaulaurier said prospective customers should factor in not only the longevity of the product, but the services provided. You burn a DVD once and it eliminates costs and energy down the road." Of course, the company is also happy to sell you its burner, but that will set you back $4,995. But, for $5,000 you get 150 DiamonDiscs to burn away until to heart's content.

Cranberry checks the burn of each disc to ensure the quality of the finished product. "So [the consumer doesn't] need to monitor the burn process and make sure it took," he said. "This is also very green technology. The burner plugs into any standard USB port and uses any standard DVD burning software, Beaulaurier said.

FAQ: What the Dell-Perot merger means for the IT industry

Dell on Monday announced a definitive agreement to purchase Perot Systems, the IT services company founded by Ross Perot in 1988. The acquisition, expected to close between November and January, greatly expands Dell's reach into the IT services and support market, particularly in government and healthcare sectors. Dell is paying $3.9 billion for Perot Systems, a 68% premium over Perot's actual stock value. Here's a look at some of the key questions related to the deal.

Why does Dell think Perot is worth such a high price? The 2007 hiring of Stephen Schuckenbrock, former COO at Electronic Data Systems, was one of several moves signaling Dell's intent to move further into the services industry. Buying Perot is part of Dell's plan to expand its footprint in the IT services market, which may be a necessity in a time when hardware sales are falling. But the Perot deal is the strongest step yet in this regard. "Over the last couple of years they have more or less created a platform for a true entrance into the service market," says Forrester analyst Paul Roehrig. "They're really over-exposed on the hardware side. "In a lot of ways, this is a natural extension of the trajectory they have been on." (Read what analysts have to say about the acquisition.) The Obama administration's attempt to expand federally funded healthcare coverage is another consideration. By purchasing Perot, Dell immediately expands its penetration into both markets, which are likely to grow, Roehrig says. "If you were betting a couple billion dollars, what industry would you bet on?" he says. "In North America and globally there's a lot of technology enablement that has to happen in those spaces." Dell officials said they are also seeing demand from customers who want to virtualize their data centers and build private cloud networks, and buying Perot will significantly bolster Dell's ability to serve those customers. Nearly half (48%) of Perot's revenue comes from the healthcare industry, and 25% of Perot's revenue comes from the government sector.

How will Perot be operated within Dell? Dell said it will combine its own services organization with Perot's. The operation will be run out of Plano, Tex., Perot's corporate headquarters, and will be led by Peter Altabef, Perot's CEO. Dell has pulled in $5.1 billion in services revenue over the last year, while Perot did $2.6 billion in business, so the combined services organization has annual revenue of nearly $8 billion. Perot Systems will become the focus of Dell's services business. What will happen to Perot's employees and leadership team? Dell officials say they expect to cut $300 million in costs out of the two companies over the next two years.

As with any acquisition, there will likely be layoffs to reduce overlap between the two companies. Top executives are staying put, with Dell saying it has reached "long-term retention agreements" with both Altobef and "critical members of his senior leadership team." Perot has 23,000 employees. The 79-year-old Perot has served as chairman emeritus of the company's board since September 2004. Perot, a former presidential candidate and a major figure in the IT services industry for nearly five decades, is also the founder of Electronic Data Systems, which was purchased by HP. (Slideshow: Techies turned politicians)  Perot's son, Ross Perot, Jr., is a former CEO of Perot Systems and is now chairman of the Perot board of directors. Is Ross Perot still involved in Perot Systems? Perot, Jr. will be considered for appointment to the Dell board after the acquisition closes, according to Dell. The acquisition "definitely makes a statement," says Gartner analyst Dane Anderson, and gives Dell new expertise in the healthcare and government markets.

Should competitors in the IT services industry be worried by the Dell-Perot combination? But the merger is not a guarantee of success. "Whether they suddenly become the next big competitor to IBM, Accenture, or HP EDS, that remains to be seen," he says. HP, having purchased EDS, does $40 billion in services revenue, Anderson says. Size-wise, Dell's services organization still pales in comparison to some competitors. IBM is even bigger with $57 billion in services revenue. Yes, but which company might get acquired next is anyone's guess, Anderson says.

With EDS and Perot now off the block, are there any other IT services firms that might be acquired? Companies like CSC and Accenture could be takeover targets, but the same could be said of numerous services vendors. "The reality is, I'm not sure anyone is out of play," Anderson says. "The issue is who has got the intestinal fortitude and cash to make things happen." HP and IBM obviously have the cash. You really have to find a way to create volume in those smaller deal sizes." Can we expect Dell to make more acquisitions? But HP already acquired EDS, and IBM has such a large services organization that further growth will be difficult to achieve. "I don't think IBM will acquire a big services company, but it's not necessarily ruled out," Anderson says. "IBM already has $57 billion, $58 billion in services revenue, so how do you grow that effectively, especially when there are many fewer billion-dollar plus deals out there? Yes. Should Dell and Perot customers have any concerns about the merger?

Dell was able to expand its ISCSI storage business last year by purchasing EqualLogic and has indicated a willingness to continue expansion through acquisition. "We're looking for more things like EqualLogic which build on strong IP and allow us to extend the significant customer reach we have," Michael Dell, chairman and CEO of the company, said in a conference call Monday. Customers should always examine the potential ramifications of an acquisition, analysts say. But on balance, customers have reason to expect that the Dell-Perot combination will provide new opportunities or at least not be harmful. "With these kinds of integrations, clients get nervous," Roehrig says. One question is whether Dell will pressure clients to use Dell hardware rather than servers and storage from Sun, HP or others. But "customers shouldn't panic about this.

In fact, they should look at it as an opportunity to see if it remains a good fit and see if they can generate additional value for their own firms based on [the combination of Dell and Perot]." Customers of service companies that have close partnerships with Dell's hardware division may have reason to be nervous, however. "If my service provider is really relying on Dell, that's something I'd worry about," Roehrig says.

Microsoft: Word legal foe paints cockeyed tale

Microsoft Corp. called the claim by Canadian developer i4i Inc. that it plotted to drive the company out of business "distorted," and "a breathless tale" that was not supported by the evidence, according to a court documents. But Microsoft also pressed the appeals court for a complete reversal, saying that decisions made by the Texas lower court led "to erroneous verdicts of infringement and validity, and grossly unsupportable damages." Microsoft's response brief saved its most blistering words for i4i, the Toronto-based company that in 2007 said Microsoft illegally used its patented technology to add XML editing, and "custom" XML features, to Word 2003, and later, to Word 2007. "Having little to rebut Microsoft's arguments on the merits, i4i devotes the majority of its brief to a distorted presentation of irrelevant 'evidence'," read Microsoft's brief. "i4i labors mightily to paint Microsoft pejoratively, portraying it as a once-close 'business partner' that supposedly stabbed i4i in the back and 'usurped' i4i's patented invention." Last week, i4i claimed Microsoft marketed the former's XML software to potential customers at the same time it planned to make that software obsolete by building similar features into Microsoft Word using its technology. At the least, Microsoft told the U.S. Court of Appeals for the Federal District, it deserves a new trial. "At minimum, a new trial is warranted," the company said in a reply brief filed Monday. Within days of a 2001 meeting between representatives of the two companies, according to an internal e-mail, someone at Microsoft said, "[I]f we do the work properly, there won't be a need for their [i4i's] product," i4i said as it linked the two events.

Microsoft's reply was the latest round in a patent infringement case that started two years ago when i4i accused the software maker of using its technology in Microsoft's popular Word software. That's nothing but a tall tale, Microsoft said. "Unfortunately for i4i, the truth is both comparatively mundane and innocent: After a handful of unfruitful meetings, i4i and Microsoft went their separate ways and Microsoft later released the custom XML functionality for Word that it had told i4i it was developing," the company's lawyers said in the brief. Last May, a Texas jury said Microsoft was guilty of patent infringement, and awarded i4i $200 million in damages. The injunction, said Microsoft, meant it might have to pull Word, and the Office 2003 and Office 2007 suites, off the market for months. In August, U.S. District Court Judge Leonard Davis added more than $90 million in additional damages and interest to Microsoft's bill, then issued an injunction that would have prevented it from selling Word 2003 and Word 2007 as of Oct. 10. Microsoft quickly won a fast-track appeal after warning the three appellate judges that the injunction would create sales chaos for the company and its partners, including Hewlett-Packard Co. and Dell Inc., the world's two largest computer makers.

Two weeks ago, the court of appeals suspended the injunction while it hears and decides Microsoft's appeal. But the company's lawyers also disputed claims made by i4i in the brief it submitted Sept. 8, particularly the conclusion that Microsoft had schemed to tout i4i's software on the one hand, and use its technology in Word on the other. "Most of the evidence demonstrates only that i4i attended certain meetings with Microsoft," the company said. "There is absolutely no evidence in this record from which a juror reasonably could infer that Microsoft had knowledge of the contents of the [i4i] patent." Nor should the injunction against selling current versions of Word stand, said Microsoft. "Even assuming that i4i had shown both competition and harm tied to that competition, an injunction is inappropriate because i4i has not shown that whatever harm it has suffered is irreparable and cannot be remedied by money damages," Microsoft stated. "Today's reply brief is an opportunity to reinforce our key assertions in this case," said Microsoft spokesman Kevin Kutz on Monday. "We believe the district court erred in its interpretation and application of the law in this case [and] we look forward to the September 23 hearing before the U.S. Court of Appeals." Kutz's reference was to the oral hearing scheduled for next week, when both parties will present their arguments before the panel of three judges. i4i was unavailable for comment on Microsoft's brief. Most of Microsoft's brief was a recitation of points made last month in its request for an appeal, when it lambasted Davis for his handling of the case and called the verdict a "miscarriage of justice." Microsoft again hit on some of the same points, criticizing Davis' rulings during the trial and arguing that i4i's patent was obvious, and thus not protected.

Former Microsoft open-source chief joins cloud startup

Former Microsoft open-source chief Sam Ramji has joined cloud-computing startup Sonoa Systems, taking over product strategy and business development at the Santa Clara, California-based company. Last month he also took a position as interim president of the CodePlex Foundation, an open-source group formed out of his work at Microsoft. In his last job at Microsoft, Ramji was responsible for fostering more interoperability and collaboration with the open-source community as head of its Platform Strategy Group.

However, when the foundation and Ramji's role in it were unveiled, he said he was leaving Microsoft Sept. 25 to join a cloud-computing startup, though he did not specify which one. It also provides visibility, management and governance to make cloud services and the APIs (application programming interfaces) that connect to them as robust, policy-compliant and scalable as on-premise applications, according to the company's Web site. Sonoa offers technology called ServiceNet that helps companies manage their cloud-based services by setting policies for them, acting as a proxy server between service providers and the consumers of those services. In addition to ServiceNet, Sonoa also has released an analytics tool for API developers called Apigee as a free way to monitor and manage how their services are being accessed in the cloud. Sonoa's customers include MTV and Guardian Insurance.

In an e-mail, a company spokesman compared the tool to Google Analytics. Sonoa's CEO is a former BEA Systems executive, Chet Kapoor. The foundation also was formed by Microsoft to inspire other proprietary software companies to participate more in the open-source community, though eventually it is meant to be run as an independent group. Microsoft has not named anyone to take Ramji's role but said when the CodePlex Foundation was unveiled that the Platform Strategy Group will remain intact and will continue to promote collaboration with and participation in open-source projects.

Google Editions Embraces Universal E-book Format

Google will launch an e-book store called Google Editions with a "don't be evil" twist. This will allow content to be unchained from expensive devices such as Amazon's Kindle e-book reader. Unlike Google's biggest competitors Amazon and Barnes & Noble that rely heavily on restrictive DRM, Google will not be device-specific - allowing for e-books purchased through Google Editions to be read on a far greater number of e-book readers that will flood the market in 2010. Google's e-books will be accessible through any Web-enabled computer, e-reader, or mobile phone instead of a dedicated device.

However, as democratizing as this sounds, it's still unclear how many people are ready to curl up with a Google Editions title on their laptop or smartphone, instead of the traditional paper format? Under Google's payment scheme, publishers will receive about 63 percent of the gross sales, and Google will keep the remaining 37 percent. Google Editions: The Basics The new e-book store will launch sometime during the first half of 2010, and will have about 500,000 titles at launch. Google also hopes to offer Editions titles through other online book retailers. Google may also create deals to sell Google Editions books directly through a book publisher's Website, but no details have been announced for how that scenario would work, according to Read Write Web. In this scenario, online retailers would get 55 percent of revenues minus a small fee paid to Google, and publishers would get 45 percent.

Google Editions as Web Apps? Unlike titles offered through e-readers, Google Editions books would not have to be accessed through a dedicated reader or special application. Google's e-books would reportedly be indexed and searchable like many books are now through Google's Book Search, according to Reuters. Instead, any device with a Web browser will be able to access a Google Editions book. To me this sounds like Google wants to turn the e-book, or more accurately the e-reader, into a Web App.

After you purchase and access your online book for the first time, it will be cached in your browser making the book available when you're offline. Considering Google's push with its yet-to-be-unveiled Chrome OS and the Chrome browser, turning books into Web Apps isn't a particularly surprising move. Whenever Google gets involved with any new business, the immediate assumption is that the company will be able to reshape the market. But is Google Editions a Game-Changer? From the sounds of it, Google's plans may do just that, since it will make reading and accessing e-books nearly universal on almost any device that can get to the Web.

Google's use of the Web browser as an e-reader may make it slightly easier to access an e-book than these other retailers since Google will essentially shun the ePub and PDF formats. However, Google is not the first company to deliver e-books to your PC. Companies like Buy Ebook and eBooks.com already do this, and the online social publishing site, Scribd started selling e-books earlier this year. But one hurdle Google can't overcome is the fact that you'll be reading your book on a computer screen. Part of the reason Amazon's Kindle gained so much attention when it launched was its attempt to overcome this deficiency by using E-Ink technology, which tries to emulate the look of the printed page. A common complaint about e-books is that reading them is much harder on a regular computer display. Sure, alternatives like the iPhone's Kindle application, and other e-reading apps for smartphones have met with some success.

Dell agrees to buy Perot Systems for $3.9B

Dell has agreed to buy Perot Systems for around US$3.9 billion in cash, and intends to make the company its global services delivery division, the companies said Monday. It will also allow Dell, in the future, to address customer demand for next-generation services including cloud computing, said CEO Michael Dell in a conference call with analysts. The deal will allow Dell to expand its range of IT services, and potentially allow it to sell more hardware to existing Perot customers, it said.

Dell is counting on its international reach to turn Perot into a global services company, Dell CFO Brian Gladden said during the call. Around 25 percent of revenue comes from government customers, he said. Perot Systems is one of the largest services companies serving the health-care sector, from which it derives about 48 percent of its revenue, its CEO Peter Altabef said during the call. Perot is already working at increasing its international revenue: on Friday it announced a 10-year deal to outsource IT operations for Indian hospital group Max Healthcare. Over the last four quarters, Dell and Perot together had revenue of $16 billion from enterprise hardware and IT services, with $8 billion coming from enhanced services and support, Dell said.

Dell's rival Hewlett-Packard expanded its own global services unit with the acquisition of EDS for $13.9 billion in May 2008. EDS was founded by H. Ross Perot, who sold the company to General Motors before going on to found Perot Systems, of which his son is now chairman. Perot's contribution to that is relatively small: In 2008, the company reported total revenue of $2.78 billion. In after-hours trading, the stock traded at $29.70 early on Monday morning. At $30 per share, Dell's offer represented a significant premium over Friday's closing price of $17.91 for Perot Systems shares. The boards of Dell and Perot agreed to the terms of the transaction on Sunday, they said. Dell expects that overlaps between the two companies will allow it to cut Perot's costs by between 6 percent and 8 percent, Gladden said during the conference call.

Dell expects to complete the deal in its November-to-January fiscal quarter. Upon completion of the acquisition, Dell plans to make Perot Systems its services unit, and will put Altabef in charge of the unit. The services unit will fit alongside Dell's existing divisions for selling to large enterprises, government customers and small and medium-size businesses. It also expects Ross Perot Jr., chairman of the Perot Systems board, to be invited to join the Dell board of directors. Dell created the three divisions in a major reorganization of its business sales teams last December, shifting from a geographic structure to one aligned with customer types.

DOJ clears way for AT&T-Centennial deal

The U.S Department of Justice gave a tentative thumbs-up Tuesday to AT&T's proposed acquisition of Centennial Communications provided AT&T divests some of its network assets in Louisiana and Mississippi. The DOJ claims that AT&T and Centennial are each other's closest competitors in parts of the two states and that any "proposed settlement requires divestitures in those areas to eliminate competitive concerns." For its part, AT&T says it has already agreed to sell assets to Verizon Wireless in "five of the Centennial service areas covered under the DOJ ruling." The company still has to divest itself of assets in three remaining services areas before the DOJ will officially sign off on the deal, however. "We are pleased with the Department of Justice's decision and see it as an important step toward closing our acquisition of Centennial," says AT&T general counsel Wayne Watts. "The combination of AT&T and Centennial will bring together two complementary wireless businesses and will produce meaningful benefits for customers of both companies." AT&T first announced its plans to buy Centennial, a regional provider of wireless communications services, last November for $944 million. Hottest tech M&A deals of 2009 The DOJ's Antitrust Division said that as originally proposed, the merger would "substantially lessen competition" and "likely would result in higher prices, lower quality and reduced network investments" in certain areas of Mississippi and Louisiana. The purchase was AT&T's second major purchase of a wireless company that month, as a week earlier the carrier purchased Wayport, a network and applications management company that provides back-office management for Wi-Fi hot spots.

Centennial has a total of 1.1 million wireless customers and has a particularly strong presence in Midwestern states such as Michigan, Ohio and Indiana. In purchasing Centennial, AT&T says it will improve its wireless coverage in several rural areas in both the continental United States and in Puerto Rico. The wireless company also has a significant footprint in Louisiana, Texas and Mississippi.

For sale: Cisco data center rival Brocade

Brocade has reportedly put itself up for sale, a development that portends significant consolidation within the data center IT industry. Likely suitors are HP and Oracle, among others, the WSJ reports. According to the Wall Street Journal, Brocade has enlisted Qatalyst Group to shop the company around.

HP, Oracle and Brocade all declined comment for the WSJ story. HP would be interested in Brocade to fill out its data center switching and storage-area network (SAN) portfolio as it battles former ally Cisco for next-generation data center buildouts. Brocade, which told Network World it does not comment on "rumor or speculation," has a market cap of $3 billion. HP resold Cisco routers and switches for years before ramping R&D in its own ProCurve line.   Slideshow: 2009's hottest tech M&A deals   Cisco countered by developing a data center blade server system to compete with HP's and IBM's offerings. Acquiring Brocade would fill out both its LAN and SAN switching portfolios for the data center, observers note.

IBM is also a reseller of Cisco switches and routers but recently agreed to OEM Brocade's equipment, which it obtained from its acquisition of Cisco rival Foundry Networks.   HP resells Brocade FibreChannel and FibreChannel-over-Ethernet (FCoE) SAN switches under an OEM arrangement but is challenged in offering a complete data center switching line via its internally developed ProCurve brand. Similarly, software giant Oracle would become a more complete player in the data center with a Brocade acquisition. But some analysts say Brocade would be a stretch for Oracle, and perhaps too disruptive near term for HP. "Much has to do with Oracle's long-term growth plans," states Oppenheimer & Co. analyst Ittai Kidron in a bulletin on the Brocade speculation. "If the company truly plans to become a systems company (one-stop shop software/hardware), then Brocade would be a nice fit, especially including Sun Microsystems with no overlap. Oracle is in the process of acquiring Sun Microsystems for more than $7 billion, which gives it server hardware and software; Brocade would give Oracle LAN and SAN switching hardware and make the company a powerful provider of hardware as well as software. We're a bit in the dark on strategy here.

That said, there would be massive overlap with HP's ProCurve networking unit, which we believe would be disruptive. On HP, Kidron writes: "Brocade would add the missing data center switch architecture as well as a strong presence in the SAN switch market. Also, IBM and EMC are 10% customers for Brocade and could be lost as customers (along with HP's 10% business of Brocade)." If HP acquired Brocade, business from IBM and others could swing back to Cisco, according to UBS analysts Nikos Theodosopoulos. Speculation has it the company will flesh out its Project Stratus cloud computing strategy and/or announce a significant alliance or acquisition with a major IT player. A dark horse in the Brocade stakes would be Juniper, according to investment firm UBS. Juniper and IBM are tightly aligned in data center and cloud computing, and a Brocade acquisition would flesh out much of what's missing in the IBM/Juniper data center arsenal - specifically, an FCoE line of switches. "We believe Juniper may be another potential buyer of Brocade, although recent commentary from Juniper suggests it is not looking at large deals now," UBS analyst Theodosopoulos states in a bulletin on the prospects of a Brocade acquisition. "An acquisition of Brocade would make sense for Juniper, in our view, because it is the only other clear networking partner for IBM, while IBM is currently supporting Juniper's development of an FCoE switch, alleviating some of the R&D budgetary constraints on Juniper as it pursues both LTE & FCoE technologies." Juniper has a major announcement slated for Oct. 28 in New York. IBM may also be interested in Brocade but that would dash its Juniper partnership, kill HP and EMC as 10% revenue customers, and get IBM back in the network and SAN hardware business which may not appeal to the company, Kidron notes.

Acquiring Brocade would give Dell, a maker of servers for the data center, more credibility in that market with minimal overlap, according to Kidron. Another wild card is Dell. But Dell just acquired Perot Systems last month for $4 billion so the prospects of making another major acquisition so soon after is remote, Kidron states. No deal is imminent for Brocade and the company could still dash a potential deal, the WSJ reports. That doesn't necessarily rule them out though. "I think Dell could potentially make a play for them; I've heard through some of their channel that there is a big push for capturing some [data center] share," says Frost & Sullivan analyst Vanessa Alvarez.

But proactively seeking out possible acquirers may give the company more control over the process and over its destiny, observers note.

Apple pushes unnecessary software to Windows PCs

Apple again used its software update tool to push a program that was previously not installed on a PC, according to Computerworld tests early Monday. Apple's Software Update for Windows - a utility most often installed on PCs when users download iTunes - was offering something called "iPhone Configuration Utility" to Windows users, even to machines that have never connected to an iPhone. Later in the day, however, Apple removed the software from the update list.

Popular Windows blogger Ed Bott first reported on ZDNet that the tool was included in new updates. The tool, chimed in Simon Bisson of itexpertmag.com , is actually an enterprise-grade tool for network administrators, who use it to create and deploy device profiles so users can securely connect to a company's Exchange mail servers. Computerworld confirmed that the 22MB download was offered to PCs, including those running Windows XP Service Pack 3 (SP3) and Vista SP2, that had never been used to synchronize an iPhone. According to Bisson , the iPhone Configuration Utility also adds the open-source Apache Web server software to the PC. "The thing with that iPhone config utility is that it's an enterprise tool for building device profiles. Apple has been criticized in the past for using its software updating service to push unwanted software.

It's not for consumers!" Bisson said on Twitter. Last year, for example, the company came under fire for offering Safari for Windows to users who had not installed the application, going so far as to pre-check the program so that users who simply accepted the default downloads received the browser. Later, Apple quietly changed Software Update so that Safari was unchecked, requiring users to explicitly request the browser. John Lilly, the CEO of Mozilla, the open-source developer responsible for Firefox, said Apple's tactic "undermines the Internet" because updates are traditionally used to patch or fix existing software, not install new programs. By 3:30 p.m. ET, Apple Software Update had dropped the iPhone Configuration Utility as a potential update to the same PCs that earlier had indicated the tool should be downloaded. Apple did not immediately respond to questions about why the iPhone utility had been offered, and whether the company had erred in listing it as an update for Windows users.

Pillar kicks Intel's SSD to the curb, upgrades storage array

Pillar Data Systems Inc. said this week that it's replacing Intel's X25-E solid state disk (SSD) drive as an option for its storage arrays with a drive from STEC Inc. because of firmware problems with the Intel's drive that lead to performance slowdowns. The company also said it is now doubling the available cache on the array to 192GB , shipping boxes with 2TB hard drives - double the capacity of previous drives - and replacing the current dual-core processor controller blade with a quad-core AMD Opteron 2354 chip. The SSD change was one of several upgrades to Pillar's modular storage array, the Axiom.

The new hard disk drives push the Axiom's overall usable capacity to more than 1.6 petabytes per system, while cutting overall power consumption by 50% and reducing the space required for the array. Intel's X25-E, which has had firmware problems in the past, causes operational timeouts, Maness said. The change-over to STEC's SSD also means the company will be able to offer higher capacity 256GB flash drives, since Intel's X25-E tops out at a maximum capacity of 64GB. Bob Maness, Pillar's vice president of worldwide marketing and channel sales, said the company decided to go with STEC's Mach8 SATA SSD because it proved to have better performance in the array. Pillar is continuing to test its arrays with the X25-E and said Intel is working closely with it to solve the issue. Intel did not immediately respond to a request for comment on Pillar's decision.

Intel has admitted to firmware problems with the X25-E SSD in the past, but said it resolved them with an upgrade. Based on commodity hardware, the Pillar Axiom acts as an application-aware storage-area network (SAN) and network-attached storage (NAS) server all controlled by a single management interface. In June, Pillar announced it would begin shipping the Axiom storage system with Intel's X25-E solid state drive as one option. The company's claim to fame is the software used to manage the array by automatically allocating CPU, cache and storage capacity separately to applications as they need more resources. STEC's Mach8 SSD is a consumer-rated drive not normally used in high-performance storage arrays.

Maness said Pillar's Axiom achieves the maximum performance capable with the Mach8 SSDs, which use a serial-ATA interface and are less costly than the Zeus SSD. "I'd like to get back to Intel's SSD, but I think STEC has a corner on the market," Maness said. "STEC is just a little further along in terms of their drive." The Pillar Axiom enables users to use any number of drive types, from serial-ATA hard disks to SSD in order to tier storage and utilize the level appropriate to the application being supported. STEC's Zeus-series SSDs have a Fibre Channel interface normally used for enterprise-class data center operations. Maness said a single tray that houses SSD drives for the Axiom will retail for $49,000, roughly the same cost as six trays of Fibre Channel hard disk drives.

Oracle profits rise but sales fall in Q1

Oracle's first-quarter net income rose by 4 percent year-over-year to US$1.1 billion, but revenue fell by 5 percent to $5.1 billion, the company said Wednesday. New software license sales fell 17 percent year-over-year to $1 billion, indicating that customers are still reluctant to make new software investments amid the ongoing recession. Earnings per share were $0.22. Excluding one-time charges, Oracle reported earnings per share of $0.30, partly meeting the expectations of analysts polled by Thomson Reuters, who had on average predicted earnings of $0.30 per share and $5.25 billion in revenue. Oracle managed to increase profits even as revenue fell by "substantially improving" its operating margins, company President Safra Catz said in a statement.

Associated expenses were just $226 million, meaning the profit margin for this part of Oracle's business was greater than 90 percent. Oracle's results were also bolstered by growth in revenue for software license updates and support, which jumped 6 percent to $3.1 billion. Oracle blamed the dip in new license sales partly on weak business at other software vendors. "They sold less of their applications, and so they drive less database with them," Catz said in a conference call. Oracle announced plans to acquire Sun earlier this year, but the acquisition is being held up by an antitrust review by European authorities. The earnings report comes a day after Oracle announced a new Exadata data warehousing and OLTP (online transaction processing) appliance jointly developed with Sun Microsystems.

Oracle executives offered no new details about the deal Wednesday, but said integration planning work is proceeding. The company is well-positioned to compete against IBM with its recently updated database and middleware products, he said. During the call, CEO Larry Ellison repeatedly targeted IBM, who Oracle will soon be battling in both software and hardware markets. Oracle shares were down $0.78 in after-hours trading to $21.35.

AT&T to offer remote PC repairs without system booting

AT&T is upgrading its remote PC repair service that will allow technicians to resolve issues without a customer fully booting a computer, the company said on Thursday. With the upgraded service, PC problems can be solved even when the system cannot be booted due to hardware problems or OS failure. Technicians from AT&T's Tech Support 360 service were previously able to remotely fix customers' PC problems only when the operating system was loaded and a browser session was running, said Ebrahim Keshavarz, vice president of business development at AT&T, during a conference call.

The capability allows technicians to fix more PC problems than was previously possible. Users need to enter a specific keystroke sequence to connect the failed PC over the Internet with AT&T technicians. For example, technicians will now be able to fix hardware-level issues like corrupted BIOS, as well as reset system passwords, repair and update network card drivers, and remove malware more effectively, Keshavarz said. "There are times when you cannot get a functioning browser to connect to the Internet," Keshavarz said. To enable that capability, AT&T is adopting Intel's Remote PC Assist Technology for the service. AT&T launched Tech Support 360 in 2008 as a service to remotely solve PC problems, including software, hardware and peripheral issues, for small and medium-size businesses.

The remote support technology is a part of Intel's vPro hardware and software management for PCs mainly used in business environments. For example, it troubleshoots Windows OS issues and hardware problems like faulty hard drives and wireless networking configurations. Monthly subscriptions will start at US$19 per month, Keshavarz said. It can also solve malware problems on PCs. AT&T will begin offering the service in the first half of next year. If a remote technician is unable to solve a problem, AT&T will dispatch technicians on site at an extra charge. The pre-boot support service won't work on PCs with chips from Advanced Micro Devices, as the underlying technology is based on Intel's vPro technology.

However, there are certain limitations attached to AT&T's upgraded service. The service also won't work on Apple's Macintosh systems. Tuhy said that the technology will be available with laptops based on Intel's Calpella platform, which will include a set of processors based on the Nehalem processor. Right now only desktops support Intel's vPro remote support technology, but it is expected to reach laptops soon, said David Tuhy, general manager of the business client group at Intel. Intel has said it would reveal details about the first chip belonging to the Calpella platform, code-named Clarksfield, next week at the Intel Developer Forum.

Linux driver chief calls out Microsoft over code submission

After a kick in the pants from the leader of the Linux driver project, Microsoft has resumed work on its historic driver code submission to the Linux kernel and avoided having the code pulled from the open source operating system. The submission was greeted with astonishment in July when Microsoft made the announcement, which included releasing the code under a GPLv2 license Microsoft had criticized in the past. Microsoft's submission includes 20,000 lines of code that once added to the Linux kernel will provide the hooks for any distribution of Linux to run on Windows Server 2008 and its Hyper-V hypervisor technology.

Greg Kroah-Hartman, the Linux driver project lead who accepted the code from Microsoft in July, Wednesday called out Microsoft on the linux-kernel and driver-devel mailing lists saying the company was not actively developing its hv drivers. If they do not show back up to claim this driver soon, it will be removed in the 2.6.33 [kernel] release. HV refers to Microsoft Hyper-V. He also posted the message to his blog. "Unfortunately the Microsoft developers seem to have disappeared, and no one is answering my emails. So sad...," he wrote. They are not the only company." Also new: Microsoft forms, funds open source foundation Kroah-Hartman said calling out specific projects on the mailing list is a technique he uses all the time to jump start those that are falling behind. Thursday, however, in an interview with Network World, Kroah-Hartman said Microsoft got the message. "They have responded since I posted," he said, and Microsoft is now back at work on the code they pledged to maintain. "This is a normal part of the development process.

In all, Kroah-Hartman specifically mentioned 25 driver projects that were not being actively developed and faced being dropped from the main kernel release 2.6.33, which is due in March. On top of chiding Microsoft for not keeping up with code development, Kroah-Hartman took the company to task for the state of its original code submission. "Over 200 patches make up the massive cleanup effort needed to just get this code into a semi-sane kernel coding style (someone owes me a big bottle of rum for that work!)," he wrote. He said the driver project was not a "dumping ground for dead code." However, the nearly 40 projects Kroah-Hartman detailed in his mailing list submission, including the Microsoft drivers, will all be included in the 2.6.32 main kernel release slated for December. Kroah-Hartman says there are coding style guidelines and that Microsoft's code did not match those. "That's normal and not a big deal. But the large number of patches did turn out to be quite a bit of work, he noted.

It happens with a lot of companies," he said. He said Thursday that Microsoft still has not contributed any patches around the drivers. "They say they are going to contribute, but all they have submitted is changes to update the to-do list." Kroah-Hartman says he has seen this all before and seemed to chalk it up to the ebbs and flows of the development process. The submission was greeted with astonishment in July when Microsoft made the announcement, which included releasing the code under a GPLv2 license Microsoft had criticized in the past. Microsoft's submission includes 20,000 lines of code that once added to the Linux kernel will provide the hooks for any distribution of Linux to run on Windows Server 2008 and its Hyper-V hypervisor technology. Follow John on Twitter

Raise E-Rate cap, panel tells FCC

A panel of educators and experts told the Federal Communications Commission today that its E-Rate program will need a lot more money to succeed in hooking more schools up with broadband connections.

Speaking today as part of the FCC's series of hearings on developing a national broadband plan, the panel praised E-Rate for giving more schools and libraries across the United States access to telecommunications services. However, they noted that the program's annual funding cap of $2.25 billion has gone unchanged since its inception last decade. Sheryl Abshire, the Chief Technology Officer for the Calcasieu Parish School System in Lake Charles, Louisiana, recommended raising the E-Rate cap to roughly $4 billion a year to give schools and libraries the ability to invest in more high-speed broadband equipment.

"The E-Rate program should have a major role in the forthcoming broadband plan," she said. "With more funding the program will deliver broadband to schools and libraries."

Carrie Lowe, a director at the Office of Information Technology Policy for the American Library Association, also praised E-Rate for helping libraries across the country gain access to more telecommunications services, as she noted that "65% of public libraries have benefitted from E-Rate" and that "without E-Rate there's no way libraries could achieve the level of success they have today." However, Lowe seconded Abshire's suggestion that the FCC raise the annual cap to help schools and libraries invest more in information technology.

Tom Greaves, the chairman of the Greaves Group consulting firm that specializes in school technology adoption, said that his group conducted a survey showing that while the E-Rate program had indeed helped schools and libraries purchase telecom services, it could be doing a lot more. For instance, he said that 54% of the schools surveyed said that they won't be able to get enough money to effectively expand their broadband capabilities. 34% of schools surveyed said that even if had sufficient money to purchase broadband services, they wouldn't get them because they aren't yet available in their area.

A recent report issued by the Government Accountability Office backs up the panelists' claims that E-Rate is currently lagging behind where it should be in terms of both funding and school participation. However, the GAO said that the program's funding problems weren't merely that it doled out too little money, but that it didn't efficiently disperse the funds that it allocated.

In a wide-ranging review of the program, the GAO found that only around 63% of the estimated 150,000 eligible schools and libraries have taken advantage of the program. There is a very sharp divide in the participation rate between public and private schools, as 83% of eligible public schools utilize the program vs. 13% of eligible private schools. Additionally, the report found that only half of eligible library systems participate in the program and that less than a third of eligible library branches utilize it.

Moving beyond the participation rate, the GAO said that the program has significant troubles with efficiently dispersing the funds it allocates. The GAO's review of E-Rate funding finds that more than one quarter of the $19.5 billion committed to schools and libraries between 1998 and 2006 were not paid out. In 2006, a full 35% of participants received less than 75% of the funds they were allocated through the program, and 9% of the schools and libraries didn't receive any of the funds they were allocated.

The two major reasons for these unused funds, says the GAO, are that participants overbudgeted their needs and applied for more money than necessary and that participants sometimes did not seek reimbursement for the full amounts of their expenses. These unused funds are a problem, the GAO argues, because it means vastly less funding for routers, switches and other technologies that help improve Web connectivity.

WhoPaste 3.0 adds SMS e-mail options

With all the social networking and electronic gadgetry that abounds today, our contact lists proliferate faster than bunnies released in the Australian outback. Mac-Chi's WhoPaste aims to help make it a snap to add new contact information. The latest version, WhoPaste 3.0, even brings with it some features that can help certain users save money.

WhoPaste is a Mac application that you can invoke with a hotkey or via a contextual menu: it allows you to grab contact data from a text source, such as an e-mail message or Web page, and easily send it to contact management programs like Apple's Address Book, Microsoft Entourage, Google Contacts, Marketcircle's Daylite, or any combination of thereof.

In version 3.0, WhoPaste can even scan the contact info for a mobile phone number and, if it detects one, generate its e-mail-to-SMS address, allowing you to send e-mail messages that will be received by your contact as a text message. (You can even use that to send picture messages from the iPhone until AT&T gets its act together-just attach a photo to the message.) And, hey, it's free.

If you're using Apple's Address Book, WhoPaste can even go through your existing contact list and automatically generate the e-mail-to-SMS address for all your contacts. One caveat: the SMS-related features only work for U.S. customers; Mac-Chi is looking to add support for other contact management programs and countries.

In addition to those features, WhoPaste 3.0 adds other new capabilities: it can retain the sender address if you copy contact data from Apple Mail or Microsoft Entourage, support for Dymo LabelWriter label printers and Ambrosia Software's EasyEnvelopes Dashboard widget, and even add an optional citation for the source of the contact data so you remember where you got it.

WhoPaste 3.0 costs $10 and is free to registered owners of earlier versions. It requires Mac OS X 10.4.3 or later and a 400MHz G3 or faster.

Wall Street Beat: Tech shares need to rally Friday

Wall Street will need to rally on Friday to avoid consecutive weekly losses on its three major indices, including the technology laden Nasdaq Composite Index.

The Nasdaq ended at 1752.55 on Thursday and faces its second consecutive down week should the index fail to beat its 1796.52 close last week. The index will have to gain 43.96 points, or 2.5 percent, to avoid a losing streak.

The danger for the index is it that despite strong performance by technology shares relative to almost all other stocks this year, the Nasdaq could find itself in a slide similar to the Dow Jones Industrial Average and the Standard & Poor's 500 index, which face their fourth losing streak in a row if they fail to make substantial gains on Friday in the U.S.

The Dow needs to rise over 97.57 points, or 1.2 percent, on Friday to avoid its fourth consecutive weekly decline. The index finished last week at 8280.74, down amid fears second quarter earnings conferences may not provide enough positive news to sustain stock market gains that began in early March. Some analysts also say those gains went too far, too fast and the market was due for a pullback.

The S&P 500 will need to rise more than 13.74 points on Friday, or 1.6 percent, to avoid a fourth consecutive losing week. Last week the index finished at 896.42, higher than its 882.68 finish on Thursday.

Samsung Electronics, one of the world's largest technology companies, provided a bit of good news for the industry this week.

The company raised its second quarter revenue guidance to between 31 trillion Korean won (US$24.3 billion) and 33 trillion won and operating profit as high as 2.6 trillion won (US$2.0 billion), both figures better than the second quarter of last year. This is no small feat considering most companies are comparing their figures against woeful previous quarters, not last year.

Shares of the world's largest memory chip and LCD panel maker, and second biggest mobile phone vendor, had gained 8.15 percent on the Korean Stock Exchange this week through Thursday after the announcement. Shares were trading down slightly on Friday.

Internet search leader Google provided a spark this week with its announcement of a new operating system, the Chrome OS, to compete with Microsoft in netbooks, laptops and desktop computers.

The company's shares have risen 3.5 percent, or US$13.76, on the Nasdaq since the announcement to end Thursday at US$410.39. Microsoft shares have fallen slightly.

But there has been some bad news for the global technology industry as well.

Market researcher iSuppli lowered its forecast for global semiconductor and electronic equipment revenue in 2009 to US$1.38 trillion, down 9.8 percent compared to US$1.53 trillion last year. The last revision iSuppli made was in April, when it forecast a 7.6 percent decline.

The company blamed a global decline in auto sales for the drop, particularly in North America. Growth forecasts in the other five categories iSuppli tracks, data processing, wired and wireless communications, consumer and industrial were all revised lower as well, but none so much as automobiles.

Defense stalwarts see cash in cybersecurity

As the U.S. government goes on a cyberdefense spending spree, major government contractors are beefing up their network security expertise so they can get in on the action.

Slideshow: Technology from the federal government

Lockheed, Boeing, Raytheon, SAIC and other big government contractors have been creating their own cybersecurity divisions, hiring network security staff or buying up smaller security firms to augment their own credentials.

"Everybody smells money here," says Stephen Kent, chief scientist at BBN Communications, who has worked on government network security for more than 30 years. "The size of the business could be enormous."

Market Research Media recently issued a report that projects government cybersecurity spending growing at 6.2% per year to a total of $55 billion over the next six years. Other published estimates put that spending at $11 billion to $13 billion in 2013 alone, setting off a rush among providers to bid for their share.

Some defense contractors have extensive network security experience under their belts, Kent says, and others are trying to acquire it. There will likely be projects for both kinds of firms, he says.

Contractors that have worked on classified security projects before are familiar with the unique threats that states pose to the U.S. government that differ from the kinds of threats that corporations generally face. These contractors have expertise that is a natural fit for protecting the government networks most likely to be targeted, such as those in military and intelligence agencies, he says.

Other segments of the government that are involved in more mundane activities face the same mainstream challenges as corporate America. "Many parts of government networks are analogous to commercial networks, others are not," he says.It is unlikely that corporations will be soon tapping these government and military contractors for their services or new technologies, say John Pironti, the president of network security consulting firm IP Architects.

The cultures of private industry and government are vastly different, Pironti says. Private firms want speed in their security projects - looking to hire consultants, plan the work and execute the plan quickly.

In government the process generally takes longer, projects tend to be on the largest scale and one goal is to wind up with systems that can be readily replicated over and over, he says.

"In commercial it's all about efficiency. In government it's about structure and consistency," Pironti says. Large agencies want to be able to build the same defenses everywhere, and simple enough to be run by relatively low-level staff. "They want the most efficient, cost effective, lowest-common-denominator operations" he says.

One longtime government contractor, Lockheed, has rolled cybersecurity components into its government contracts for years. Securing the data involved in government projects has become a component of each contract, says Eric Cole, Lockheed's chief scientist and a senior fellow at the firm. "Implementing cybersecurity is ingrained," he says.

Many of the tools the company uses are the same as the commercially available ones used by corporations. If commercial products don't meet the need, the company will develop its own, but doesn't market them, Cole says.

That's not to say that government-developed technologies don't emerge into commercial markets. BBN's Kent cites firewalls, intrusion-detection systems and certain types of encryption such as SMIME as being the product of government research.

Sometimes such technologies are kept secret by government but later developed independently by private researchers. Famously, the Diffie-Hellman cryptographic key exchange was developed by a British intelligence agency but kept classified even after it was published publicly.

Cole says that Lockheed doesn't market its security expertise separately, but has seen more government requests for proposals for data-loss prevention, handling threats and methods of performing penetration testing. "Down the road as this area continues to grow, we might move into that," he says.

The flip side of this is that sometimes government contractors buy up commercial security firms for their expertise but continue to sell the commercial products. This is the case with Raytheon's purchase of Oakley Systems in 2007, which still sells its SureView network monitoring and forensics software.

The software was developed to discover insider threats in defense networks, says Derek Smith, president of Raytheon Oakley Systems. "When we joined Raytheon, the idea was to take lessons learned in the defense environment into the critical infrastructure providers in the fortune 100 and say 'here is military-grade insider-threat technology.'"

Some of the government work falling under the cybersecurity umbrella is for implementing industry standard security measures, Kent says. This can be done by contractors known as body shops because they can provide the bodies needed to carry out tasks agencies choose to outsource.

Much of the government's cybersecurity work will be implementing what are considered industry best practices that might not yet be adopted in government networks, IP Architects' Pironti says. It will go a long way toward improving security, but won't require radically new technologies. "It's not as 'Mission Impossible' as you might think it is," he says.